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Sign In for Member Pricing RETURN POLICY
RETURN POLICY
Last updated January 25, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at sales@equipverse.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The item in its complete form and without use, well packaged and we are not liable for negligence in securing and protecting the items during shipping. , then mail your return to the following address:
Lennox Trading Inc dba Equipverse
Attn: Returns
RMA #
23015 FM 529 Rd Ste 200 #3
Katy, TX 77493
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Items listed as parts and as-is
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 10% restocking fee will be charged for all returns.
- We ask that you “the buyer” ensure that the packing is good such that the items won’t get damaged during transit. Please note that equipment universe is not liable for damages that are caused to the items during transit or transportation.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
